When I asked him if he's sure the part was not defective in any way he literally had a melt down and became verbally abusive telling me I'm annoying. Best to avoid this company!
This company is very unprofessional. Dealing with the owner is very difficult because he gets emotional and hyper if you try to ask him any questions. We spent over $800 to replace a part and when it was not working properly afterwards the owner, Jim offered no resolution.
no problems great place to buy a hot tub
Have had nothing but good experiences with this company. Steered me in the right direction for a tub that not only was simple and very reliable but also met our needs perfectly. I've had one service visit since purchase and the issue was resolved quickly and professionally.
Their service guy told me I needed a new tub, that my spa was too old and difficult to repair. I replaced a wire into its attachment myself, and the tub worked fine. The service guy is either untruthful or incompetent. Think twice.
We bought our amazing tub in may. It is like owning a gratitude machine! My husband and I use it every single day... we slip in after a long stressful day, (husband climbs trees and I'm an attorney... we def need unwinding time) and we are just filled with peace and gratitude... Jim and his hard working son delivered our tub, completely set us up (we were hot tub newbies) showed us how everything worked, and hooked me up with the treatment and test strips, then came back in August when we bought a new house and hauled it out and delivered it to the new house... again, totally setting us up. Buying from a local company was the way to go! Jim has always been available to answer all my questions and I could not be happier!! I would give 1000 stars if google would let me!
Cape Cod Aquatics Pools And Hot Tubs is a US General Contractor based in Harwich, Massachusetts. Cape Cod Aquatics Pools And Hot Tubs is located at 110 Parallel St, Harwich, MA 02645, USA.
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